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Edgardo Donovan (a.k.a. Eddie Donovan) is an officer in the United States Air Force who most recently served as the Medical Logistics Commander and Medical Chief Information Officer at Randolph AFB. Previously, he served as a Top Secret/SCI cleared Cryptologic Analyst on loan to the National Security Agency (NSA) where he applied in-depth mission, area, and language expertise in direct support of operations "Iraqi Freedom" and "Enduring Freedom". Prior to the Air Force, Edgardo was the Director of Web Marketing/Design in Dublin, Ireland for the financial services division of First-e Group PLC one of Europe's largest e-Banks valued at 1.6 billion euros at the time. Edgardo is a Ph.D. in Business Administration candidate at TUI University. Edgardo has a Bachelor of Science degree in Business Administration from Excelsior College and holds a Master's in Business Administration from Touro College both with honors. He is listed in Marquis Who’s Who in America® as of the 2009 63rd edition, Marquis Who’s Who in the World® as of the 2010 27th edition, and the Dictionary of International Biography® as of the 2009 35th edition. |
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2008-2013 TUI University Cypress, California - USA
Ph.D. / Business Administration
2009 Air University Montgomery, Alabama - USA Certificate / Civilian (GS) Personnel Management
2007 Air University Montgomery, Alabama - USA Certificate / Health Services Administration
2007 United States Air Force Commissioned Officer Training School Montgomery, Alabama - USA
2005-2007 Touro College New York, New York - USA
Master of Business Administration / Information Technology Management Magna Cum Laude
2003-2007 Air University Montgomery, Alabama - USA Associate in Science / Communications Technology Cum Laude
2005 Air University Montgomery, Alabama - USA
Certificate / Mid-East Cryptologic Intelligence
2004-2005 Defense Language Institute Monterey, California - USA
Associate in Science
2004 Naval Postgraduate School Monterey, California - USA
2004 Excelsior College Albany, New York - USA
Bachelor of Science / Business Administration Cum Laude
1999-2000 Harvard University Cambridge, Massachusetts - USA
1993-1995 Boston University Boston, Massachusetts - USA
1988-1993 Guido Nolfi Humanities and Linguistics Lyceum Fano (Ps), Italy
Maturita Classico-Linguistica
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| AREAS OF EXPERTISE |
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Technical:
ASP, CD-ROM multimedia development, CGI/Perl, database administration, databinding, dynamic html, Ecommerce infrastructure development, Ecommerce systems maintenance, Graphic Design, HTML, Human Computer Interaction/Usability, IIS server administration, information design, international web localization, Inter/Extra/Intranet design skills, Java, JavaScript, live seminar webcasting, publication design/production, software GUI design, storyboarding, use case analysis, video/audio commercial production, web architecture, web commerce, web visual/web content design, web personalization, web product demonstrations development, web site management, and web streaming video development.
Software/OS:
Animagic, Carbon Copy, ColdFusion, Commence, Connectsoft, Cool Edit, CorelDraw, Director, DreamWeaver, Eudora, Flash, FrontPage, GoLive, HomeSite, IIS, Interdev, Lotus CCMail, Lotus Notes, Microsoft Office, MS Access, MS Exchange, MS Outlook, PaintShop Pro, PC Anywhere, PhotoShop, PowerPoint, Premiere, Pursuit, Purveyor, PVCS, QuickBooks, Real Networks, SAP, Shockwave, Siebel, Solomon, SQL, Vivoactive, WAV Studio, WebTrends, WinFax, WIN NT/95/98 XML, and XSL.
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Marketing/Management:
Advertising/collateral creation, camera-ready artwork, competitive analysis, copyright and trademark issues, copywriting, distance learning, DSDM, email marketing campaigns, entertainment industry history, film industry history, internal digital nervous system strategic planning, Italian/French technical written translations, Italian/French/German/Spanish oral translations, layout design, live seminar video webcasting, marketing plan development, medical health plan management, medical information services, medical resource management, new market assessment, new market/barriers to entry assessment, new technology research/implementation, on-line joint ventures, on-line multimedia management, on-line banking, online credit cards, on-line mortgages, on-line personal loans, press/analyst interviews, product development, product positioning, product pricing, public speaking, reseller sales tools development, software industry history, spec sheets design, strategic budgeting, supply chain management, trade show presentations, trend forecasting, web advertising, web audience generation, web/CD-ROM multimedia marketing, web content development, web marketing, web project management, web team recruitment/management, white papers, and writing press releases.
Sales:
Cold-call effectiveness, contract negotiation, evangelical approach, objection handling, presentations, proposals, reseller motivation, ROI analysis, sales management, trade show presentations, and web sales. |
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| United States Air Force |
San Antonio, Texas |
| Jun. 09 - Present |
MEDICAL CHIEF INFORMATION OFFICER |
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- Hospital Administrator with training in all aspects of hospital administration with experience in information management, information technologies, and medical information systems.
- Currently the Medical Chief Information Officer at Randolph AFB supporting a $52M outpatient medical facility serving 35K patients per year.
- Focus on process improvement, change management, and health information management technologies.
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| United States Air Force |
San Antonio, Texas |
| Aug. 07 - Jun. 09 |
MEDICAL LOGISTICS COMMANDER |
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- Commanding Officer for the facility management and medical logistics operations of a $52M outpatient medical facility serving 35K patients per year.
- Managed a $14.5M account supply budget and $3.6M in assets.
- Annually achieved over $11M in medical supply sales, $5.2M in personnel contract hires, and $500K in services contract acquisitions.
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| United States Air Force / National Security Agency |
Augusta, Georgia |
| Dec. 03 - Aug. 07 |
CRYPTOLOGIC ANALYST |
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- Applied in depth mission, area, and language expertise to determine relative importance of time-sensitive foreign communications in direct support of operations "Iraqi Freedom" and "Enduring Freedom".
- Entrusted with a Top Secret/SCI security clearance.
- Upheld the highest standards of linguistic excellence within the US defense, diplomatic, and intelligence communities.
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| iDonovan.com, Inc. |
Boston, Massachusetts |
| Jul. 00 - Dec. 03 |
CHIEF INFORMATION OFFICER |
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- Responsible for full life cycle development of a suite of online career services localized for 67 international markets. Managed 3 direct reports and a variety of vendors.
- Engineered the IT/database, web application, front-end design, localization, and viral marketing initiatives.
- Achieved an audience size of over 200,000 page views per month. Signed on over 30,000 recruiters and 50,000 users.
- Closed advertising deals with HeadHunter.net, ComputerJobs.com, and GoTo.com.
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| First-e Group PLC |
Dublin, Ireland |
| Feb. 00 - July. 00 |
DIRECTOR WEB MARKETING/DESIGN |
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- Responsible for front-end web development for the on-line financial services division of a 1.6 billion euro conglomerate (UNOfirst). Managed an internal web team with 6 direct reports and 2 external web consultancies (IconMediaLab and FrontEnd after having interviewed and discarded MarchFirst and RazorFish). Assumed leadership regarding web design/marketing practices and provided strategic input for the company's overall online strategy.
- Delivered UK on-line mortgage, credit card, and personal loans web initiatives from requirements to beta stage.
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| FreeScholarShips.com (Insightful Corporation) |
Cambridge, Massachusetts |
| Jan. 00 - Feb. 00 |
PROJECT MANAGER |
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- Ensured quality assurance in relation to HTML programming/design templates for disparate web development teams in view of site launch.
- Devised tactical plan and coordinated efforts between the development team and at third party vendor to deliver first phase of the Ecommerce product merchandising initiative.
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| Process Software Corporation |
Framingham, Massachusetts |
| July 98 - Dec. 99 |
WEBMASTER / ELECTRONIC MARKETING SPECIALIST |
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- Responsible for the implementation and operations of the corporate web presence of a 120 employee $25M software engineering firm. Responsible for determining and delivering the overall electronic marketing strategy along with leading the corporate identity revision project. Set policy and led implementation efforts concerning corporate electronic customer relationship management.
- The corporate identity changeover became instrumental towards the successful launch of its IPworks suite of IP address management products featured in Internet Week, Network World, PC Week, InfoWorld, ComputerWorld, and Network Computing culminating into a strategic partnerships with Compaq and IBM. Launched corporate on-line image from static OpenVMS software company into a dynamic web technology-centric competitor to Cisco, Nortel, and Lucent in emerging IP software market.
- Impeded audience decline in October 1998 and spurred an over 60% web audience growth for up to a total of over 150,000 page views per month in October 1999.
- Developed a DNS analysis database-centric web service targeting network administrators through concept to beta release heavily reliant on Access, IIS, ASP, and proprietary software.
- Formed partnership with Amazon.com and opened an IP technology related bookstore.
- Formed first exclusive on-line partnership with Ziff-Davis and developed a daily IT news service on www.Process.com.
- Formed on-line partnership with Microsoft to develop streaming technology news and stock quote delivery.
- Designed, developed, and promoted the "On-line IP Resource Center" at into the largest technology center of its kind fostering a community of over 5000 visitors per month.
- Won over 15 different web design/development awards including the 1998 Site of the Year Award.
- Redesigned antiquated 2000 page corporate web site in first two months of employment.
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| NET Worldwide, Inc. |
Boston, Massachusetts |
| Jan. 98 - July 98 |
MANAGER, WEB DEVELOPMENT and
MARKETING |
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- Responsible for the implementation and operations for an ecommerce pioneering 2 million page views per month online software store/tradeshow. Responsible for determining and delivering the overall electronic marketing strategy.
- Won praise from InfoSeek (Disney) as one of the top 10 worldwide software stores.
- Won eleven different web design/development awards including the 1998 People’s Choice Award.
- Signed an exclusive advertising partnership with DoubleClick (www.doubleclick.net) and implemented DART technology to deliver targeted banner advertisements.
- Formed partnership with Barnes and Noble (www.barnesandnoble.com) and opened joint on-line Internet software technology bookstore.
- Partnered with Microsoft and Netscape to produce push channel content.
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| TLIC Worldwide, Inc. |
Boston, Massachusetts |
| Sept. 96 - Jan. 98 |
MANAGER, ONLINE BUSINESS DEVELOPMENT |
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- Responsible for the implementation and operations of an ecommerce pioneering 2 million page views per month online software store. Responsible for determining and delivering the overall electronic marketing strategy.
- Generated over 20 web-advertising accounts with a variety of software engineering firms and sold first web video-streaming commercials in history.
- Developed software distribution/marketing strategy for over 20 product categories.
- Exceeded $500,000 in total software sales in 1997.
- Designed and developed the over 400 page corporate multimedia web site.
- Performed general site maintenance and updated content.
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| Select Restaurants, Inc. |
Boston, Massachusetts |
| July 96 - Feb. 97 |
WAITER / BUSBOY |
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- Waited and bused tables in the lounge, dining area, and private function rooms at the renowned "Top of the Hub" restaurant at the top floor of the Prudential skyscraper building in downtown Boston.
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| Fano Jazz by the Sea |
Fano, Italy |
| July 96 - July 96 |
INTERPRETER/ENTERTAINMENT COORDINATOR |
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- Lead interpreter and entertainment coordinator for an international Jazz festival. Primary liason between event management, band managers, and the following performers: Billy Cobham, Phil Woods, Gary Burtz, Benny Golson, Chico Freeman, Kurt Elling, McCoy Tyner, Michael Breker, Ray Barreto, the Carnegie Hall Jazz Band, Nenna Freelon, and Bill Frisell.
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| South Shore Marketing |
Braintree, Massachusetts |
| July 95 - June 96 |
DIRECT SALES REPRESENTATIVE |
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- Performed door-to-door, direct mail, and telephone sales as well as public product demonstrations for a wide variety of health oriented personal care products.
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| Store 24 |
Brookline, Massachusetts |
| Jan. 95 - July 95 |
CONVENIENCE STORE CLERK |
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- Worked primarily graveyard shifts at the Clevelend Circle 24-hour convenience store.
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| College Pro Painters |
Milton, Massachusetts |
| Jan. 94 - August 94 |
FRANCHISEE |
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- While enrolled full-time at Boston University, owned and ran an exclusive College-Pro® seasonal exterior residential painting franchise in the
town of Milton, Massachusetts that employed 6 full-time painters.
- Learned what it is like to have people rely upon you for a paycheck.
- Developed business plan, generated leads via word-of-mouth and direct mail campaigns.
- Drafted estimates, managed customer relationships, and provided on-site project management.
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CAREER
ACHIEVEMENTS
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2009 - Air Force Company Grade Officer of the Quarter, 12 Medical Support Squadron, Randolph AFB, 1 Jan to 31 Mar 2009.
2008 - Handpicked by USAF Education and Training Commander 4-Star General Stephen R. Lorenz to translate and deliver mission brief to Italian Air Force delegation led by 2-Star General Giampiero Gargini.
2003-2005 - Applied in depth mission, area, and language expertise to determine relative importance of time-sensitive foreign communications in direct support of operations "Iraqi Freedom", "Enduring Freedom", and the Iranian hostage crisis. Upheld the highest standards of linguistic excellence within the US defense, diplomatic, and intelligence communities.
2003-2005 - Entrusted with a Top Secret/SCI security clearance.
2001-2003 - iDonovan.com achieved record 67 country presence within the global online recruiting market.
2001-2002 - International Web Page Awards Judge
2000 - First-e Group PLC is featured on the front page of “Internet World”.
2000 - "The Economist" mentioned First-e Group PLC as a top competitor within the European online financial services market. I had a very important role in this firm as the Director of Web Marketing/Design for the on-line financial services division.
1999 - Bill Gates mentioned my name and answered my question regarding the benefits of implementing an effective enterprise digital nervous system in front of a live worldwide audience well into the millions on the occasion of his premiere video chat regarding the launch of his book "Business @ the Speed of Thought".
1998 - NETworldwide.com is rated by multi-billion dollar InfoSeek Corporation as on of the top 25 software download web sites in the world.
1998-2003 - Won over 45 corporate graphic and web design awards.
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| PUBLIC EVENTS |
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September 2008 - United States Air Force Air Education & Training Command Headquarters - Randolph AFB, Texas "United States Air Force Air Education & Training Command Mission Brief" (Italian)
Handpicked by United States Air Force Air Education & Training Commander 4-Star General Stephen R. Lorenz to translate and deliver mission brief to Italian Air Force delegation led by 2-Star General Giampiero Gargini.
October 2007 - Wichita Falls, Texas "Intervista a Eddie Donovan: Ex-Giocatore Football Americano nei Campionati Italiani, Europei, e College Statunitensi" (Italian)
Interview in Italian conducted by Carlo Infante with Eddie Donovan concerning his years playing the sport of American Football for the Pesaro Angela (Italy), the Italian National Team, and Boston University.
December 2004 - Defense Language Institute - Monterey, California "International TV Commercial Localization Case Study"
Presentation dealing with the case study of an international company localizing its business strategy and related marketing message by advertising through a TV commercial in Iran. Key issues are: gaining awareness of localization issues vis-à-vis the US and Iran, leveraging acquired cultural knowledge, and producing two localized television commercials appropriate for their respective markets. Video commercials are downloadable off of the word document.
December 2000 - NETworldwide.com - Live Audio Chat "Online Seminar on Full Life-Cycle Web Presence Management"
Online seminar dealing with the complexities in managing the full-life-cycle development of a professional web presence. Key issues are: vision, approach, strategic planning, information architecture, interaction design, usability, visual design, web application development, web marketing, and ongoing operations.
November 1999 - Massachusetts College of Art - Boston, Massachusetts "Resources, Consistency, and Time: Leveraging the Web as an Effective Marketing Tool"
This presentation was given to a class at the Massachussetts Art Institute. It touches upon the dynamics involved in web marketing ranging from basic to the very sophisticated techniques.
March 1999 - SpeedOfThought.com - Live Video Chat "Live Video Chat with Bill Gates"
Bill Gates mentioned my name and answered my question regarding the benefits of implementing an effective enterprise digital nervous system in front of a live worldwide audience well into the millions on the occasion of his premiere video chat regarding the launch of his book "Business @ the Speed of Thought".
May 1998 - NETworldwide.com - Live Video Chat "NETworldwide.com - Analysis of Effective Web Advertising Models"
Online seminar dealing with the complexities of advertising over the Internet. Key issues are: CPM, banner ads, sponshorships, DART, intersitials, ROI tracking, cross functional integration, click and mortar advertising, database operations, and customer care integration with the web site.
April 1997 - MIT Web Entrepreneurs Society - Cambridge, Massachusetts "TLIC Worldwide - Web Venture Implementation"
Presentation dealing with the complexities of creating a bootstrap startup company and growing it into a thriving online player. Key issues are: web site development, ecommerce, funding, venture capital, web advertising, web marketing, online resource center development, software distribution, database operations, and public relations.
April 1985 - The Etruscan Foundation - Grosse Pointe, Michigan "Interview with Acclaimed Etruscan Archaeologist Count Ferdinand Cinelli"
I was 10 years old at the time. Back then I was an aspiring archaelogist so my grandaddy distinguished attorney Frank W. Donovan of Grosse Pointe-Michigan introduced me to "Nando" who was gracious enough to grant me an interview regarding his profession.
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| SELECTED PUBLICATIONS |
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Intervista a Eddie Donovan: Ex-Giocatore Football Americano nei Campionati Italiani, Europei, e College Statunitensi (Italian) (PDF) (Word) October 2007
Steinway & Sons: Activity Based Costing Candidate? (PDF) (Word) March 2007
Microsoft Corporation: MS-DOS and Windows Development Projects
(PDF) (Word) March 2007
Toyota Recall Financing Dilemma
(PDF) (Word) March 2007
How IT Change Impacts the Dynamics Affecting Corporate Strategy Formulation
(PDF) (Word) March 2007
Outsourcing Information Technology Functions: When is it Appropriate?
(PDF) (Word) March 2007
Capital Asset Pricing Model (CAPM) vs. Arbitrage Pricing Theory (APT)
(PDF) (Word) February 2007
Happy Endings: A Potential Result from Business Process Re-Engineering
(PDF) (Word) February 2007
IT Strategy: Avoiding the Bureaucratization of Organizational Communication
(PDF) (Word) February 2007
Generally Accepted Accounting Principles, Historical Cost, Accrual Basis vs. Cash Basis Accounting, and Current Assets and Liabilities vs. Non-Current Items
(PDF) (Word) January 2007
Microsoft Corporation IPO
(PDF) (Word) January 2007
Google and Morningstar IPOs: Incentives for the Dutch Auction Process?
(PDF) (Word) January 2007
Overstock.com: The Perils of Being Too Accountable
(PDF) (Word) January 2007
Leveraging Wireless Pervasive Networks Towards the Ubiquitous Computing Model
(PDF) (Word) December 2006
Network Protocol and Operating System Integration
(PDF) (Word) November 2006
Usability Considerations in Interaction Design
(PDF) (Word) November 2006
Leveraging Client/Server Architecture Within the Enterprise
(PDF) (Word) November 2006
Telecommunications Convergence: An Industry Strategic Inflection Point?
(PDF) (Word) October 2006
Wal-Mart: The Imperative of Click and Mortar Competitiveness
(PDF) (Word) September 2006
Chinese Manufacturing: Leveraging the Advantages of Newcomer Status
(PDF) (Word) September 2006
CompUSA: Leveraging Just-in-Time Inventory Management while Increasing Economies of Scale
(PDF) (Word) August 2006
Rockwell Automation: Leading the Way in Just-in-Time Manufacturing?
(PDF) (Word) August 2006
Nissan's Carlos Gosn: Total Quality Management Enabler
(PDF) (Word) July 2006
Nordstrom, Inc: Knowledge Management Outsourcing Advantages
(PDF) (Word) June 2006
How Does the "Schweb" Help Old Charles Make More Money?
(PDF) (Word) June 2006
How does SurePower Innovation Software Render the Workflow More Manageable?
(PDF) (Word) May 2006
United States Air Force: IT as a Component of the Operational Strategy and not Vice-Versa
(PDF) (Word) May 2006
The Relationship between Business Strategy and Information Technology Strategy
(PDF) (Word) May 2006
Knowledge Management Implementation Impediments: Strategic Alignment and Expensive Learning Curves
(PDF) (Word) April 2006
United States Air Force: Knowledge Management Potential
(PDF) (Word) April 2006
ODW Logistics Inc.: Offering a Competitive Advantage through Warehouse Activities
(PDF) (Word) March 2006
WL Gore & Associates
(PDF) (Word) March 2006
The United States Air Force: Structures, Individuals, and Culture
(PDF) (Word) March 2006
The Micromanager
(PDF) (Word) March 2006
Xerox Corporation: The Challenge of Overcoming a Risk Adverse Culture when Managing Change
(PDF) (Word) March 2006
iDonovan.com, Inc: Talking Points Regarding Strategic Direction and Technology Implementation
(PDF) (Word) March 2006
Entrepreneurs versus Executives at Socaba.com
(PDF) (Word) February 2006
The United States Air Force: Dealing with Conflict
(PDF) (Word) February 2006
Babycenter.com Generic Strategies
(PDF) (Word) February 2006
Edward Jones: Managing Individual Behavior
(PDF) (Word) February 2006
From Weakness to Strength: The Baoshan Iron & Steel Value Chain
(PDF) (Word) February 2006
Schurz Communications and NASA: Defining Business Objectives and Mission Statement Development
(PDF) (Word) January 2006
Leveraging Expatriate and Domestic Talent when Expanding Operations Abroad
(PDF) (Word) January 2006
Becoming a Notable Polyglot: My Journey in Developing Greater Foreign Language Proficiency
(PDF) (Word) August 2005
Wal-Mart: Competitive Considerations in its 2003 Pricing Strategy
(PDF) (Word) June 2005
From Strength to Weakness: The Toys R Us Distribution Channel
(PDF) (Word) June 2005
Coca-Cola and Pepsi: Examples in Product Mix Development
(PDF) (Word) May 2005
Dynamics within Mass Marketing and Micro Marketing
(PDF) (Word) May 2005
Hand-Crafted Cheese from Georgia: A Unique Approach
(PDF) (Word) May 2005
Accidental Workplace Related Deaths: Are Employers Ever Liable?
(PDF) (Word) March 2005
The United States Air Force: Is Risking Your Life a Morally Acceptable Occupational Hazard?
(PDF) (Word) March 2005
When Bad Things Happen to Good Ideas
(PDF) (Word) March 2005
Are minority set aside programs morally acceptable?
(PDF) (Word) March 2005
Barriers to Women's Advancement: Ability, Experience, and Personal Lifestyle Choices
(PDF) (Word) March 2005
The Relationship between Business Strategy and IT Strategy
(PDF) (Word) March 2005
Strategic Analysis and Selection of Information Systems
(PDF) (Word) March 2005
Should Antivirus Software be Free?
(PDF) (Word) February 2005
The Digital Divide: The Strong Influence of Personal Cultural Values on the Use of Technology
(PDF) (Word) February 2005
Is it Morally Acceptable for an Employer to Make Rules Against Dating in the Workplace?
(PDF) (Word) February 2005
Frito Lay and RTA: Considerable IT Overhaul Projects
(PDF) (Word) January 2005
The Relationship between Organizational Learning and Organizational Knowledge
(PDF) (Word) January 2005
The United States Air Force: Is requiring different mandatory physical fitness standards based on gender morally right?
(PDF) (Word) January 2005
Chahar Mahal va Bakhtiari
(PDF) (Word) December 2004
International TV Commercial Localization Case Study
(PDF) (Word) December 2004
American Unipolarity: Is it a Sustainable Model Towards a More Peaceful World Order?
(PDF) (Word) March 2004
iDonovan.com, Inc. - Automated Information Extraction and Database Fielding Technology
(PDF) (Word) October 2001
iDonovan.com, Inc. - Business Plan
(PDF) (Word) August 2001
Notes on Full Life-Cycle Web Presence Management December 2000
Front End Web Development Methodology
(PDF) (Word) June 2000
Customer Care Strategy
(PDF) (Word) May 2000
Web Marketing
(PDF) (Word) May 2000
Web Site Performance
(PDF) (Word) May 2000
Web Site Navigation
(PDF) (Word) April 2000
Finley Peter Dunne: Establishing and Legitimizing Irish/American Identity Within American Culture at the Turn of the Century
(PDF) (Word) May 1999
NET Worldwide Partners with the Microsoft Network (MSN) to Provide an Up-To-The-Minute Technology News And Stock Update Service to MIS Professionals August 1999
Newspaper Advertising in 1900
(PDF) (Word) March 1999
Delivering an Enterprise Relationship Management Infrastructure
(PDF) (Word) November 1998
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| PERSONAL INTERESTS |
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Political Science, International Relations, Traveling, Modern Languages, World History, Real Estate
Mgmt., Business Administration, Computer Applications, Aerospace Technology, Art History, Literary History, Piano, and Guitar.
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References available upon request
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